Support

For help with Bertopia, email team@73ai.org. Tell us your device, the app version and what happened, and a person will write back. The answers below cover the most common questions.

How do I import an Anki deck?

Open an .apkg or .colpkg file with Bertopia, or import it from inside the app. If the file holds several decks, pick the ones you want. Scheduling, history, tags and media come along. Importing the same deck again updates its cards and keeps your progress.

Bert couldn't open my file

Bertopia reads Anki .apkg and .colpkg files. Other files, such as text or CSV exports, won't open. If it is an Anki file and still fails, email it to us with a note about where it came from.

How do I move my packs to a new device?

There is no sync yet. Share each pack as an Anki file and import it on the new device. Leave "Share without my progress" off to keep your reviews and schedule.

Does it need the internet?

Only for the store. Packs you have downloaded work offline.

How do I turn off anonymous stats?

Switch off "Share anonymous usage and crash reports" in the app. The privacy policy explains what is sent.

I deleted the app. Can I get my progress back?

No. Progress is stored only on your device, so it goes when the app does. Export packs you care about as Anki files before you delete it.